OUR SERVICES

OPENINGS!
OUR SPECIALTY

This is the area at which we excel. With time crunches and a million details to organize, hotel, resort, spa, restaurant and golf openings can be particularly stressful. Let us help smooth the way to achieving the diamonds or stars you desire!
 

PRE-OPENING SERVICES

We provide the following pre-opening services:

  • Organize and facilitate recruitment
  • Develop cultural, geographic and industry specific attitude based questions
  • Train the managers to conduct the interviews
  • Organize the room flow, information flow, people flow
  • Follow up procedures i.e. organizing applications, notifications, etc.
  • Assist to develop department critical paths and training budgets
  • Train the managers to write/revise their manuals and assist with printing and distribution
  • Conduct ”Train the Trainer” sessions in order for managers to become their department trainers during the opening and beyond
  • Assist to organize additional outside training assistance, ex. POS, IT, safety
  • Develop and organize mass orientations and first day mass trainings
  • Provide guest relations (customer care) training
  • Develop hour-by-hour daily training schedules for every department
  • Organize pre-opening trial service simulations and restaurant feedings
  • Assist with pre-opening videos, pep rallies, parties, fashion shows, etc.


POST-OPENING SERVICES

We provide the following post-opening services:

  • Mystery shopper evaluations to monitor progress
  • Revise manuals
  • Assist to set up training reports and tracking system to ensure continued training
  • Conduct Train the Trainer sessions for department designated trainers
  • Assist HR to set up incentive programmes