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About Christine Fleet
Christine Fleet has over 20 years of operations experience in
the hospitality industry and has a comprehensive understanding
of the unique business challenges and success factors of luxury
hotels, spas, and resorts. She has served at the executive level
of five-diamond properties with a proven track record of
success. She has opened eight hotels, six as Director of
Training, all of which have attained the coveted Five Diamond
Award; the remainder have yet to be evaluated. Her international
and multi-cultural skills, experience, and expertise make her an
invaluable part of every project.
Christine is a dynamic and highly skilled trainer, with
extensive experience in designing, developing, and presenting
results- and quality-oriented programs. She is able to convey
sophisticated knowledge of guest service expectations to
management and line staff through practical, focused, and fun
training programs. Her training manuals have been used to open
hotels and to upgrade the service at existing hotels, resorts,
spas, restaurants, golf courses, and seniors’ residences. All
properties with whom she has worked have received accolades for
their outstanding service.
In addition to more than 30 years experience in the hospitality
industry, Christine has a diverse educational background. She
worked with the University of Hawaii, developing literacy and
ESL (English as a Second Language) programmes for hospitality
employees. Christine is also a trained Literacy Volunteer and
sat on the Mayor’s Advisory Council for Adult Literacy on Kauai.
She was an elementary school teacher with the Kauai Board of
Education and taught a hospitality course at Maui Community
As an entrepreneur, Christine organized giant automobile tent
sales in South Florida and she took tourists hiking and kayaking
into the wilderness of Kauai.
This love of teaching, hospitality, travel, and adventure has
culminated in Fleet Hospitality Consulting, Inc., bringing
better service to select, upscale establishments around the
world. Let us help you too!