These services focus on identifying service and management issues and offering training solutions to address the shortfalls. These may include Mystery Shopper evaluations, Operations and Management concerns, and assessments in Human Resources and Food and Beverage.  We are pleased to provide one-on-one coaching in addition to our classroom sessions.

Mystery Shopper Assessments:

  • Provide a complete analysis of all services offered by your establishment, including details, timing, service issues
  • Provide a comprehensive report of shortfalls and suggestions of how to address and improve
  • Meet with individual managers to address service challenges within their departments and how to remedy them

Food and Beverage Assistance:

  • Develop and deliver Food and Beverage standards
  • Provide detailed training manuals for each F&B position
  • Food and Beverage Coach

Human Resource assistance, including:

  • New Hire Employee and Management Orientations
  • Incentive Programmes
  • Employee Opinion Surveys
  • Employee Handbooks
  • Emergency Action Plans
  • ESL (English as a Second Language) for hospitality
  • Mentor Programmes
  • Best practices